Unlock Consulting Limited

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CUSTOMER SERVICE SKILLS

Program Overview

To provide high quality customer service development training for all employees that will enable participants handle interpersonal and professional relationships with internal and external customers within their responsibilities and job roles, and help accelerate organizational performance. Participants of this programme will be able to:- Have a comprehensive understanding of the principles and practice of Customer Service that will help them deliver their responsibilities in ways that can be uniquely identified with the company

- Develop cross-functional awareness and interpersonal communication abilities

- Unlock the customer service potentials and capabilities of their teams

- Use Customer Service as a driver of business performance.

What to Learn

Concepts and Principles of Customer Service, Anticipation and coping with all customer types, Professional & Personal Application of Customer Service principles , Development & Sustenance of Ethical Orientation in the organisation, understanding Customer Management and expectations .
For Whom

All categories of employees in an organisation
Format/Duration

Instructor-Led / 2 days
Methodology

Facilitator-Led Instructions Presentations ,Work Groups & Discussions ,Preparation & Drafting Of Action Plans
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